Camp He Ho Ha

CareGivers FAQ

Registration and General Questions

  1. When can I register a camper?
  2. What camp should I register for?
  3. How do I register a camper for summer camp?
  4. How do I know if an aide is required?
  5. What are the camp costs?
  6. How am I able to pay camper fees?
  7. What is your cancellation policy?
  8. What if I have government funding (FSCD/PDD)?

Preparation for Camp

  1. What documentation is required?
  2. What about medication?
  3. Is there transportation provided to camp?
  4. What are the arrival and pick up times?

At Camp

  1. Are there medical staff on site?
  2. What is the purpose of a Health Record?
  3. What kind of supervision is provided?
  4. Do you accommodate special diets?
  5. Can I visit?
  6. Do you have a tuck shop?
  7. Do you offer laundry service?
  8. How do I get a message to a camper at camp?
  9. What qualifications do your counselling staff have?
  10. What about food allergies?

 Registration and General Questions

 1. When can I register a camper?
Registration will be opening on February 17th, 2016 at 10am MST.

2. What camp should I register for?
Our camps are organized by age as well as type of disability to ensure the camper can experience the programming to its full potential. During the registration process the system will filter you to the appropriate programs based on the campers age and disabilities.

If you have questions please contact the office prior to registering.

3. How do I register a camper for summer camp?
In order to minimize our carbon footprint all registrations will be completed through the Camp He Ho Ha website www.camphehoha.com. If you have an existing account you will require your username and password prior to registering. If you don’t have record of your username and password please recover this information prior to the morning of February 17th, 2016.

If you are a first time user you will be asked to create an account during the registration.
There will be absolutely no registrations accepted via mail or fax.

4. How do I know if an aide is required?
Our guidelines to determine if an aide needs to attend with a camper are as follows;

a.) Does the Camper require 1 on 1 assistance as a result of behaviors, overstimulation, or noise?
b.) Does the Camper have a tendency to wander away from group settings?
c.) Does the Camper have irregular sleep habits that could disrupt others in a group setting?

If the answer is “yes” to any of the above 3 questions, an aide is required to attend with the camper.

5. What are the camp costs?
The camper fee is $650 for each camper and $300 for accompanying aides.

6. How am I able to pay camper fees?
All camper/aide fee payments can be made through the website www.camphehoha.com with either a Debit VISA, a VISA or a MasterCard. At the time of registration a minimum of $100 credit card deposit will be required to complete the registration. Cheques received by mail will not be accepted as form of payment.

A PREPAID VISA CARD CAN BE PURCHASED AND USED TO REGISTER FOR THOSE INDIVIDUALS WHO DO NOT HAVE ACCESS TO A CREDIT CARD. Please ensure that the prepaid VISA has been activated and registered (www.visacard.giftcardstore.ca) before processing payment.

ANY PAYMENTS BEING MADE BY A PUBLIC TRUSTEE MUST BE SUBMITTED AT LEAST 2 WEEKS PRIOR TO REGISTERING

7. What is your cancellation policy?
Refunds will be issued to individuals who cancel for any reason 30 days prior to the first day of the scheduled camp. All cancellations made between 14 and 30 days prior to the first day of the scheduled camp will result in a loss or forfeit of the deposit.

Any cancellations after 14 days prior to the first day of the scheduled camp the full camper fee is forfeited, unless the cancellation is due to medical reasons (which must be substantiated by a medical note from a doctor)

Medical notes must be received within 2 weeks of the cancellation date.

If an aide has been registered to accompany the camper, the above refund/cancellation policy also applies.

8. What if I have government funding (FSCD/PDD)?
If you are receiving funding from FSCD/PDD camp will supply a Confirmation of Attendance once the program has been provided. A letter will be sent home in the campers luggage confirming payment, dates and attendance to be used to submit to FSCD/PDD for reimbursement.

 

Preparation for Camp

1. What documentation is required?
All campers must have a medical form completed by a health care provider in the 2016 calendar year.  It’s recommended that an appointment for this process is booked in advance.  Once the camper is registered for camp, the medical can be done and either scanned and emailed or mailed by Canada Post to our offices.

2. What about medication?
It is necessary that each camper arrive at Camp with ALL necessary prescriptions, medication /apparatus and/or appliances. Please check with your physician that all prescriptions are renewed, filled and sufficient to last the total camp period.

ALL MEDICATIONS MUST BE PRE-PACKAGED IN DOSETTES, OR BUBBLE PACKS FROM THE PHARMACIST.

3. Is there transportation provided to camp?
Bussing is provided at no cost to any individual wishing to access the transportation. Please indicate during the registration process if you would like to access our bussing.

The drop off and pickup location in Edmonton is the Telus World of Science Centre located at 11211-142nd Street in the South West corner of the parking lot.

If transportation plans change between time of registration and camp, please contact the office and notify them of your plans.

4. What are the arrival and pick up times?

Bussing:

First Day of Camp: Check in is at 8:30 AM and the bus will be departing at 9 AM SHARP.
Last Day of Camp: The bus will return to the Telus World of Science Centre parking lot at 11:00AM.

Private Transportation:

First Day of Camp: If you are taking private transportation, please plan on arriving at Camp He Ho Ha between 10:00 AM and 11:00AM.

Last Day of Camp: Private pick up is 10:00AM for all camps.

 ***THERE IS A $150.00 FEE FOR ANY PICKUP THAT IS MORE THAN ½ HOUR PAST THE DESIGNATED PICKUP TIMES***

For individuals accessing DATS on the last day of camp, we recommend your scheduled pickup time be 12:00pm. All campers accessing DATS will need to facilitate their luggage transportation as well as meeting the bus in front of the Telus World of Science without Camp’s assistance.

 **Due to scheduling matters there will be no bussing provided from Edmonton on the first day of SEN 1 (Monday May 30th, 2016)**

 

At Camp

1. Are there medical staff on site?
Yes, there are two nursing staff on site 24/7 during the camp. They are responsible for administering all medications, and providing any medical care for campers during their stay at camp.

2.What is the purpose of a Health Record?
A Health Record is a document that is completed by cabin staff (or accompanying aides) on day 1 of camp while campers are getting ready for bed.  The primary purpose of the document is to ensure Camp He Ho Ha has accurate knowledge of the campers skin condition prior to their stay at camp.  This document is used to catalogue any bruising, cuts,  abrasions, or burns that are present on the skin when the camper arrives at camp. When the camper returns home or to the care facility; in the event a caregiver notices any irregular markings on the campers body, Camp He Ho Ha then has some history of whether the camper arrived at camp with the marks in question or they happened while at camp.  The document is explained to each camper in attendance and for liability purposes each camper must have one completed to be kept on file.

3.What kind of supervision is provided?
There are between 12 and 16 campers assigned to each cabin depending on type of camp program and 6 counselling staff in each of the cabins to provide care for these individuals.

4. Do you accommodate special diets?
Yes, during the registration process you are able to indicate any special diet that may be required. Our kitchen staff are well prepared to meet any dietary considerations.

5. Can I visit?
It’s not recommended that visits are planned as it is often a distraction to the campers.

6. Do you have a tuck shop?
Yes, campers are able to order tuck on day 2 through 5. It is recommended that $30 to $40 is sent for tuck money. This will allow the camper to purchase a souvenir (T-shirt, hat, lanyard, journal, etc) as well as spend a few dollars a day on consumables.

7. Do you offer laundry service?
Laundry service is available for campers that soil their clothes. It is expected that adequate clothing will be sent to camp to ensure the camper has enough clothing to get them through the week. If there is a clothing shortage, camper laundry can be done at an additional charge of $10/load.

8. How do I get a message to a camper at camp?
The most effective way is call the camp phone number (780) 429-3277 and leave a message with one of the summer coordinators at EXT 240. These extensions are monitored from 7am until 10pm when camp is in session.

9. What qualifications do your counselling staff have?
All of the summer staff hired are enrolled in post-secondary education and are hired from across Canada. Prior to their arrival they must be certified in First Aide/CPR and have completed a criminal clearance check. Prior to commencing work with campers all staff participate in an 11 to 13 day extensive orientation to prepare them for all aspects of camper care and camp life.

10. What about food allergies?
All food allergies are taken seriously and the nursing staff takes whatever necessary precautions to ensure the campers needs are met and they are not endangered.

Visit our Summer Camp links by clicking on the CAMP LINKS below. There you can learn more about camp life, camp schedules and so much more! If you have any questions feel free to contact us: 

Summer Camp Coordinator
Phone: (780) 429-3277, Ext. 240
Email: coordinator@camphehoha.com