Camp He Ho Ha

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Camp FAQ

Registration and General Questions

  1. When can I register a camper?
  2. What camp should I register for?
  3. Can I register for more than one camp?
  4. How do I register a camper for summer camp?
  5. What information is required for registration?
  6. How do I know if an aide is required?
  7. What are the camp costs?
  8. How am I able to pay camper fees?
  9. What is your cancellation policy?
  10. What if I have government funding (FSCD/PDD)?

Preparation for Camp

  1. What documentation or medical forms are required?
  2. What about medication?
  3. Is there transportation provided to camp?
  4. What are the arrival and pick-up times?

At Camp

  1. Is there medical staff on-site?
  2. What is the purpose of a Health Record?
  3. What kind of supervision is provided?
  4. Do you accommodate special diets?
  5. Can I visit?
  6. What about food allergies?
  7. Do you have a tuck shop?
  8. Do you offer a laundry service?
  9. How do I get a message to a camper at camp?
  10. What qualifications do your counselling staff have?
  11. What type of care/assistance is provided for my camper?
  12. Can I request that my camper only be provided personal care assistance by a female or male staff member?

 Registration and General Questions

1. When can I register a camper?

Registration for summer camps begins in early February each year. Sign up for camper updates to make sure you don’t miss out.

2. What camp should I register for?

Our camps are organized by age as well as the type of disability to ensure the camper can experience the programming to its full potential. During the registration process, the system will filter you to the appropriate programs based on the camper’s age and disabilities.

If you have questions please contact the office before registering.

3. Can I register for more than one camp?

You can register for multiple camps. If multiple camps are available (appropriate to the age and type of disability of the attending camper) you can select all the camps you are interested in attending during the registration process. (See question #2 above)

The system will allow you to choose up to 3 camps. The 1st selection will be designated as the primary choice. Selecting multiple camps does not guarantee enrollment in all 3 selections. A secured spot in the 2nd and 3rd priority camps is determined by availability.

4. How do I register a camper for summer camp?

All registrations will be completed online through the portal accessed through the Camp He Ho Ha website.

**We rolled out a NEW registration system in 2022. Important to note that if you did not register for camp in 2022 with the new system, you will need to create a new account and password.**

5. What information is required for registration?

We require information on everything from medications, sleep routines, behaviours, and more. When you are completing the registration process note that some information is required to submit the application form, while additional information is required after registration, but well before the first day of a scheduled camp.

After you have registered a camper you will receive an email with a link to log into your camper account. Log into your camper account and confirm that you have completed all forms. After all forms are complete, fill out the “Request for Medical” form. (The information on all previous forms is required for our staff to send you a customized medical form.) Once all forms are complete, our Summer Camp Coordinator (coordinator@camphehoha.com) will send you an email with your medical form. Download, print, and bring this form to your physician or health care provider for them to complete.

6. How do I know if an aide is required?

Our guidelines to determine if an aide needs to attend with a camper are as follows;

a.) Does the Camper require 1 on 1 assistance as a result of behaviours, overstimulation, or noise?

b.) Does the Camper tend to wander away from group settings?

c.) Does the Camper have irregular sleep habits that could disrupt others in a group setting?

If the answer is “yes” to any of the above 3 questions, an aide is required to attend with the camper.

7. What are the camp costs?

Week-long overnight camps (6 days, 5 nights): $650 for each camper and $300 for accompanying aides.

Virtual Online Camps (1-2 hours over Zoom): Free (Check out our upcoming virtual camps)

8. How am I able to pay camper fees?

All camper/aide fee payments can be made through the registration system with either a Debit VISA, a VISA or a MasterCard. At the time of registration, a minimum of $100 credit card deposit will be required to complete the registration. Cheques or payments received by mail will not be accepted as a form of payment.

*The deposit is being waived for 2022 summer camp registration*

**A PREPAID VISA CARD CAN BE PURCHASED AND USED TO REGISTER FOR THOSE INDIVIDUALS WHO DO NOT HAVE ACCESS TO A CREDIT CARD. Please ensure that the prepaid VISA has been activated and registered (www.visacard.giftcardstore.ca) before processing payment.**

ANY PAYMENTS BEING MADE BY A PUBLIC TRUSTEE MUST BE SUBMITTED AT LEAST 2 WEEKS BEFORE REGISTERING.

9. What is your cancellation policy?

30+ days before camp

Refunds will be issued to individuals who cancel for any reason 30 days before the first day of the scheduled camp.

14-30 days before camp

All cancellations made between 14 and 30 days before the first day of the scheduled camp will result in a loss or forfeit of the deposit only.

Less than 14 days before camp

Any cancellations made less than 14 days before the first day of the scheduled camp will result in the full camper fee forfeited unless the cancellation is due to medical reasons. (Cancelations due to medical reasons must be substantiated by a medical note from a doctor. Medical notes must be received within 2 weeks of the cancellation date.)

If an aide has been registered to accompany the camper, the above refund/cancellation policy also applies.

10. What if I have government funding (FSCD/PDD)?

If you are receiving funding from FSCD you MUST indicate on your registration form that you require a letter and Camp will supply a “Confirmation of Attendance” after the camper has attended Camp He Ho Ha. A letter will be sent home in the camper’s luggage confirming payment, dates, and attendance to be used to submit to FSCD for reimbursement.

If you are receiving funding from PDD please contact Camp directly and we will ensure you have the proper documentation from us for reimbursement.

 

Preparation for Camp

1. What documentation do I need to bring to camp?

All campers require a completed “Medical Form” and a completed “Camper Profile.”

All campers must complete a “Medical Form” completed by a health care provider in the same calendar year in which the person is registered to attend Camp. It’s recommended that an appointment for this process be booked with your physician in advance. To receive a medical form for a physician’s appointment, please complete all remaining forms on your Camper account within the following categories:

“Camper Care”
“Medical Forms for ‘year'”
“Medical Additional”

Then complete the “Request for Medical” form as the final step.

When the “request for medical” form is submitted a medical form will be e-mailed to your e-mail address. Print the form and have it filled out by your physician, then upload the completed medical form back to your camper account.

24 hours before the camper’s arrival at Camp a “Camper Profile” must be completed and brought to Camp for the check-in process.

2. What about medication?

Each camper must arrive at Camp with ALL necessary prescriptions, medication /apparatus and/or appliances. Please check with your physician that all prescriptions are renewed, filled and sufficient to last the total camp period.

ALL MEDICATIONS MUST BE PRE-PACKAGED IN DOSETTE BOXES, OR BUBBLE PACKS FROM THE PHARMACIST.

3. Is there transportation provided to camp?

Bussing service is available between Edmonton and Camp He Ho Ha on the Camp-provided bus. There is a non-refundable bussing fee of $25 per direction. Please indicate during the registration process if you would like to access our bus transportation.

Bussing Costs:

$25 one way

$50 both ways

$75 airport transfer one way

$150 airport transfer both ways

The drop-off and pick-up location in Edmonton is the TELUS World of Science Centre located at 11211-142nd Street on the South West corner of the parking lot.

4. What are the arrival and pick-up times?

Bussing:

First Day of Camp: Check-in is at 8:30 AM at TELUS World of Science and the bus will depart for Camp at 9:00 AM SHARP.
Last Day of Camp: The bus will return to the TELUS World of Science Centre parking lot at 11:00 AM.

Private Transportation:

First Day of Camp: If you are taking private transportation, please plan on arriving at Camp He Ho Ha between 10:00 AM and 10:30 AM.

Last Day of Camp: Private pick-up is 10:00 AM for all camps.

 ***THERE IS A $150.00 FEE FOR ANY PICKUP THAT IS MORE THAN ½ HOUR PAST THE DESIGNATED PICKUP TIMES***

For individuals accessing DATS on the last day of camp, we recommend your DATS scheduled pickup time be 12:00 PM noon. All campers accessing DATS will need to facilitate their luggage transportation as well as meet the bus in front of the TELUS World of Science without the Camp’s assistance.

 

At Camp

1. Is there medical staff on-site?

Yes, there are two nursing staff on-site 24/7 at our on-site Health Center during camp. They are responsible for administering all medications and providing medical care for campers during their stay at camp. They also ensure the well-being of all campers, accompanying aides, and staff.

A hospital is located 30 mins away in Stony Plain and EMS is stationed 20 mins away in Evansburg; response times vary depending on their location when called. All summer staff are certified in First Aid and CPR and are familiarized with Camp’s patterns and routines of safety.

2. What is the purpose of a Health Record?

A Health Record is a document that is completed by cabin staff (or accompanying aides) on day 1 of camp while campers are getting ready for bed.  The primary purpose of the document is to ensure Camp He Ho Ha has accurate knowledge of the camper’s skin condition before their stay at camp.  This document is used to catalogue any bruising, cuts, abrasions, or burns that are present on the skin when the camper arrives at Camp. When the camper returns home or to the care facility; in the event a caregiver notices any irregular markings on the camper’s body, Camp He Ho Ha then has some history of whether the camper arrived with the marks in question or if they happened while in Camp’s care.  The document is explained to each camper in attendance and for liability purposes, each camper must have one completed to be kept on file.

3. What kind of supervision is provided?

We proudly offer programs with a 4:1 camper to counsellor ratio. There are between 12 and 16 campers assigned to each cabin depending on the type of camp program. 4-6 counselling staff in each of the cabins to provide care for these individuals.

4. Do you accommodate special diets?

Yes, during the registration process you can indicate any special diet that may be required. Our kitchen staff accommodates all medically required dietary needs or allergies.

Our dedicated kitchen staff are constantly striving to provide a high-quality dining experience and are well prepared to meet any dietary considerations. Camp He Ho Ha serves campers three delicious, nutritious meals a day plus an evening snack. All meals are appropriately balanced to meet the active needs of our campers. All special diets and food allergies are accommodated.

Gluten-Free diets are accommodated for $50/ camper/ week.

All other special diets are accommodated for $25/ camper/ week.

5. What about food allergies?

All food allergies are taken seriously and the nursing staff take necessary precautions to ensure the camper’s needs are met and remain in good health.

NOTE: Camp He Ho Ha observes a peanut-aware policy.

6. Can I visit?

It’s not recommended that visits are planned as it is often a distraction to the campers. You may call to check in on your camper by speaking with the Camp Coordinator.

7. Do you have a snack/souvenir shop?

Yes, campers can order “tuck” on days 2 through 5. It is recommended that around $40 be sent for tuck money. Alternatively, there are some pre-purchase tuck options available through the online registration process or within the camper account. Tuck money allows the camper to purchase a souvenir (T-shirt, hat, lanyard, journal, etc) as well as spend a few dollars a day on consumables.

8. Do you offer a laundry service?

Laundry service is available for campers that soil their clothes. It is expected that adequate clothing will be sent to Camp to ensure the camper has enough clothing to get them through the week. If there is a clothing shortage, camper laundry can be done at an additional charge of $10/load.

9. How do I get a message to a camper at camp?

The most effective way is to email the camp coordinator at coordinator@camphehoha.com. You may also call and leave a message with one of the summer coordinators at 780-429-3277 EXT 240. These extensions are monitored periodically from 7:00 AM until 10:00 PM when camp is in session.

10. What qualifications do your counselling staff have?

All of the summer staff hired are primarily post-secondary students and are hired from across Canada. Before they arrive at Camp they must be certified in First Aid/CPR and have completed a vulnerable sector criminal clearance check. Before commencing work with campers, all staff participate in an 8 -12 day extensive orientation to prepare them for all aspects of camper care and camp life.

11. What type of care/assistance is provided for my camper?

Our counselling staff each participate in over 90 hours of Camp He Ho Ha specific training including over 25 hours of hands-on personal care specific training provided by a Registered Nurse. This training provides each of our summer staff with the skills to assist with or provide full care to individuals for any morning/evening care, eating, bathing, and toileting needs. Providing these types of personal care to our campers is routine for all Camp He Ho Ha summer staff.

12. Can I request that my camper only be provided personal care assistance by a female or male staff member?

Yes. Although all of our staff are professional and exceptionally trained to provide care for everyone, we recognize that for some of our campers personal care assistance may have specific requests for a variety of reasons. If you would prefer to make a request, please include this in your camper registration form or contact the summer camp coordinators to further discuss your request.

If you have any questions feel free to contact us: 

Summer Camp Coordinator
Phone: (780) 429-3277, Ext. 240
Email: coordinator@camphehoha.com