Registration and General Questions
- When can I register a camper?
- What camp should I register for?
- How do I register a camper for summer camp?
- How do I know if an aide is required?
- What are the camp costs?
- How am I able to pay camper fees?
- What is your cancellation policy?
- What if I have government funding (FSCD/PDD)?
Preparation for Camp
- What documentation is required?
- What about medication?
- Is there transportation provided to camp?
- What are the arrival and pick up times?
- Are there medical staff on site?
- What is the purpose of a Health Record?
- What kind of supervision is provided?
- Do you accommodate special diets?
- Can I visit?
- What about food allergies?
- Do you have a tuck shop?
- Do you offer laundry service?
- How do I get a message to a camper at camp?
- What qualifications do your counselling staff have?
- What type of care/assistance is provided for my camper?
- Can I request that my camper is only provided personal care assistance by a female or male staff member?
Registration and General Questions
2. What camp should I register for?
Our camps are organized by age as well as type of disability to ensure the camper can experience the programming to its full potential. During the registration process the system will filter you to the appropriate programs based on the campers age and disabilities.
If you have questions please contact the office prior to registering.
3. How do I register a camper for summer camp?
In order to minimize our carbon footprint all registrations will be completed through the Camp He Ho Ha website www.camphehoha.com. If you have an existing account you will require your username and password prior to registering. If you don’t have record of your username and password please recover this information at least 1 week prior to the registration opening date.
If you are a first time user you will be asked to create an account during the registration.
a.) Does the Camper require 1 on 1 assistance as a result of behaviours, overstimulation, or noise?
b.) Does the Camper have a tendency to wander away from group settings?
c.) Does the Camper have irregular sleep habits that could disrupt others in a group setting?
If the answer is “yes” to any of the above 3 questions, an aide is required to attend with the camper.
6. How am I able to pay camper fees?
All camper/aide fee payments can be made through the registration system with either a Debit VISA, a VISA or a MasterCard. At the time of registration a minimum of $100 credit card deposit will be required to complete the registration. Cheques received by mail will not be accepted as form of payment.
A PREPAID VISA CARD CAN BE PURCHASED AND USED TO REGISTER FOR THOSE INDIVIDUALS WHO DO NOT HAVE ACCESS TO A CREDIT CARD. Please ensure that the prepaid VISA has been activated and registered (www.visacard.giftcardstore.ca) before processing payment.
ANY PAYMENTS BEING MADE BY A PUBLIC TRUSTEE MUST BE SUBMITTED AT LEAST 2 WEEKS PRIOR TO REGISTERING.
7. What is your cancellation policy?
Refunds will be issued to individuals who cancel for any reason 30 days prior to the first day of the scheduled camp. All cancellations made between 14 and 30 days prior to the first day of the scheduled camp will result in a loss or forfeit of the deposit.
Any cancellations after 14 days prior to the first day of the scheduled camp the full camper fee is forfeited, unless the cancellation is due to medical reasons (which must be substantiated by a medical note from a doctor)
Medical notes must be received within 2 weeks of the cancellation date.
If an aide has been registered to accompany the camper, the above refund/cancellation policy also applies.
8. What if I have government funding (FSCD/PDD)?
If you are receiving funding from FSCD you MUST indicate this on your registration form that you require a letter and camp will supply a “Confirmation of Attendance” once the program has been provided. A letter will be sent home in the campers luggage confirming payment, dates and attendance to be used to submit to FSCD for reimbursement.
If you are receiving funding from PDD please contact Camp directly and we will ensure you have proper documentation from us for reimbursement.
Preparation for Camp
1. What documentation is required?
All campers must have a medical form completed by a health care provider in the same calendar year in which the person is registered to attend Camp. It’s recommended that an appointment for this process is booked in advance. Once the camper is registered for camp, the medical can be done and either scanned and emailed or mailed via Canada Post to our office.
24 hours prior to the camper’s arrival to Camp a “Camper Profile” must be completed and brought to Camp for the check-in process.
2. What about medication?
It is necessary that each camper arrive at Camp with ALL necessary prescriptions, medication /apparatus and/or appliances. Please check with your physician that all prescriptions are renewed, filled and sufficient to last the total camp period.
ALL MEDICATIONS MUST BE PRE-PACKAGED IN DOSETTES, OR BUBBLE PACKS FROM THE PHARMACIST.
3. Is there transportation provided to camp?
Bussing service is available to any individual wishing to access the transportation. There is a non-refundable bussing fee of $20 per direction of travel on the Camp provided bus transportation. Please indicate during the registration process if you would like to access our bussing.
The drop off and pickup location in Edmonton is the TELUS World of Science Centre located at 11211-142nd Street in the South West corner of the parking lot.
If transportation plans change between time of registration and camp, please contact the office and notify them of your plans.
First Day of Camp: Check in is at 8:30 AM at TELUS World of Science and the bus will depart for Camp at 9 AM SHARP.
Last Day of Camp: The bus will return to the TELUS World of Science Centre parking lot at 11:00AM.
First Day of Camp: If you are taking private transportation, please plan on arriving at Camp He Ho Ha between 10:00 AM and 10:30AM.
Last Day of Camp: Private pick up is 10:00AM for all camps.
***THERE IS A $150.00 FEE FOR ANY PICKUP THAT IS MORE THAN ½ HOUR PAST THE DESIGNATED PICKUP TIMES***
For individuals accessing DATS on the last day of camp, we recommend your DATS scheduled pickup time be 12:00pm. All campers accessing DATS will need to facilitate their luggage transportation as well as meeting the bus in front of the TELUS World of Science without Camp’s assistance.
1. Are there medical staff on site?
Yes, there are two nursing staff on site 24/7 at our Health Center during camp. They are responsible for administering all medications, and providing any medical care for campers during their stay at camp. They also ensure the well-being of all campers, accompanying aides and staff on site.
A modern hospital is located 30 mins away in Stony Plain and EMS is stationed 20 mins away in Evansburg; response times vary depending on their location when called. All summer staff are certified in First Aid and CPR and are familiarized with camps patterns and routines of safety.
2.What is the purpose of a Health Record?
A Health Record is a document that is completed by cabin staff (or accompanying aides) on day 1 of camp while campers are getting ready for bed. The primary purpose of the document is to ensure Camp He Ho Ha has accurate knowledge of the campers skin condition prior to their stay at camp. This document is used to catalogue any bruising, cuts, abrasions, or burns that are present on the skin when the camper arrives at Camp. When the camper returns home or to the care facility; in the event a caregiver notices any irregular markings on the campers body, Camp He Ho Ha then has some history of whether the camper arrived with the marks in question or they happened while in Camp’s care. The document is explained to each camper in attendance and for liability purposes each camper must have one completed to be kept on file.
3.What kind of supervision is provided?
There are between 12 and 16 campers assigned to each cabin depending on type of camp program and 6 counselling staff in each of the cabins to provide care for these individuals.
4. Do you accommodate special diets?
Yes, during the registration process you are able to indicate any special diet that may be required. Our kitchen staff accommodate all medically required dietary needs or allergies.
Our dedicated kitchen staff that are constantly striving to provide a high quality dining experience and are well prepared to meet any dietary considerations. Camp He Ho Ha serves three delicious, nutritious meals a day plus an evening snack. All meals are appropriately balanced to meet the active needs of our campers. All special diets and food allergies are accommodated.
NOTE: Camp He Ho Ha observes a peanut-aware policy.
7. Do you have a snack/souvenir shop?
Yes, campers are able to order “tuck” on day 2 through 5. It is recommended that $30 to $40 is sent for tuck money. This will allow the camper to purchase a souvenir (T-shirt, hat, lanyard, journal, etc) as well as spend a few dollars a day on consumables.
8. Do you offer laundry service?
Laundry service is available for campers that soil their clothes. It is expected that adequate clothing will be sent to camp to ensure the camper has enough clothing to get them through the week. If there is a clothing shortage, camper laundry can be done at an additional charge of $10/load.
9. How do I get a message to a camper at camp?
The most effective way is call the camp phone number (780) 429-3277 and leave a message with one of the summer coordinators at EXT 240. These extensions are monitored from 7am until 10pm when camp is in session.
10. What qualifications do your counselling staff have?
All of the summer staff hired are enrolled in post-secondary education and are hired from across Canada. Prior to their arrival they must be certified in First Aide/CPR and have completed a vulnerable sector criminal clearance check. Prior to commencing work with campers all staff participate in an 8 to 12 day extensive orientation to prepare them for all aspects of camper care and camp life.
Our counselling staff each participate in over 120 hours of Camp He Ho Ha specific training including over 25 hours of hands on personal care specific training provided by a Registered Nurse. This training provides each of our summer staff with the skills to assist with or provide full care to individuals for any morning/evening care, eating, bathing, and toileting needs. Providing these types of personal care to our campers is routine for all Camp He Ho Ha summer staff.
Yes. Although all of our staff are professional and exceptionally trained to provide care for everyone, we recognize that for some of our campers personal care assistance may have specific requests for a variety of reasons. If you would prefer to make a request, please include this in your camper registration form or contact the summer camp coordinators to further discuss your request.
If you have any questions feel free to contact us:
Summer Camp Coordinator
Phone: (780) 429-3277, Ext. 240